Problem: Our printer keeps changing it’s IP address and goes off line.
Background. This started happening last fall. Contacted our ISP and was told we needed a new extender, so we bought one of theirs. Everything was back to normal, for awhile. Problem reappeared but this time we couldn’t get the printer to work at all, so we replaced it and everything was once again as it should be. Until it wasn’t…
Solutions tried : 1. See contacted ISP above. Temporary fix.
2. Unplug, wait 10 seconds and plug back in. Works, PITA.
3. Re-pair printer to router. Works, see PITA above.
4. Contact printer manufacturer, “Not our problem” as printer will produce test doc.
5.* Contact ISP, “We’d like to help, but as you’re not signed up to our extortion plan…”
6.* Contact printer manufacturer, “Oh, you have an extender, printer won’t work with…”
7:* Go into settings for router/modem, so far haven’t screwed it up, but no help
8. Turn printer off, turn on only when needed. Nope, see #2 above.
(5*) Our ISP said they could fix the problem but we aren’t signed up for their service plan, another 15 bucks a month. This is a bundled plan so between services, taxes and rent on equipment, we’re paying a princely sum as it is. Not to mention it would automatically renew our service contract and we’d be stuck with them for another year.
(6*) After an hour, probably more, the tech asks what/who is ISP and what equipment we have. This is when he tells me their printers will not work with an extender, that is why the IP address keeps changing. I’m pretty frustrated by this point and told him, “Funny, it worked just fine for the past 18 years, now it’s an issue?” Long story short he couldn’t give me a satisfactory reason why it no longer works. But he’s right…it don’t work.
(7*) The ISP tech I spoke to eluded that the router/modem settings need correcting, but it’s over my pay grade.
I get things working, it may last the day or a few. We’re at the point of changing ISP’s but that would create headaches in many forms. Like when you move and have to do all of those change of address notifications, our email address is deeply rooted at this point.
So my brothers and sisters, I ask, can anyone shed some light on this?